{"id":11817,"date":"2022-06-27T16:29:06","date_gmt":"2022-06-27T14:29:06","guid":{"rendered":"https:\/\/www.efaflex.ch\/hotline-support\/"},"modified":"2025-04-15T08:34:56","modified_gmt":"2025-04-15T06:34:56","slug":"assistance-telephonique-aide","status":"publish","type":"page","link":"https:\/\/www.efaflex.ch\/fr\/service-apres-vente\/service-suisse\/assistance-telephonique-aide\/","title":{"rendered":"Assistance t\u00e9l\u00e9phonique &amp; aide"},"content":{"rendered":"\r\n\r\n<div id=\"breadcrump-block_0354a237f3f3683354371f9db39c71e0\" class=\"inner\">\r\n        <nav class=\"breadcrumb\"><a href=\"https:\/\/www.efaflex.ch\/fr\/\">Page d&#8217;accueil<\/a> \/ <span class=\"current-page\">Page<\/span><\/nav>    <\/div>\n\n\n<div style=\"height:150px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\r\n\r\n<div id=\"textmodul-3-spalten-block_20d7a5296c47226b54599e63ddb74747\" class=\"textmodul-3-spalten\">\r\n    <div class=\"inner\">\r\n        <div class=\"custom-flex-box\">\r\n                            <h1 class=\"flex-box-thirty break headline-two\">Assistance t\u00e9l\u00e9phonique &amp; aide. <\/h1>                        <div class=\"flex-box-thirty\"><p>Comp\u00e9tents et personnels, toujours l\u00e0 pour vous : chez EFAFLEX, fabricant leader du march\u00e9 des portes industrielles rapides, vous \u00eates entre de bonnes mains 24 heures sur 24.<\/p>\n<p>Notre ligne d\u2019assistance t\u00e9l\u00e9phonique EFAFLEX vous fournit un soutien comp\u00e9tent pour toutes les questions sur les portes. Utilisez \u00e9galement notre adresse e-mail\u00a0 <a href=\"mailto:service@efaflex.ch\">service@efaflex.ch<\/a>.<\/p>\n<p>Vos demandes seront transmises au collaborateur \/ \u00e0 la collaboratrice comp\u00e9tent(e) dans les plus brefs d\u00e9lais.<\/p>\n<\/div>\r\n            <div class=\"flex-box-thirty\"><\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\r\n<div id=\"bild-text-modul-links-rechts-block_708e1932fe2406b790b07f3278255697\" class=\"bild-text-modul-container\">\r\n    <div class=\"inner\">\r\n                                                                                        <div id=\"\" class=\"bild-text-modul-links bild-text-modul\">\r\n                                <div class=\"custom-flex-box\">\r\n                                    <div class=\"flex-box-sixty bild-container\">\r\n                                                                                                                                                                                                                                                                                        <img decoding=\"async\" width=\"1846\" height=\"1112\" src=\"https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2024\/10\/hotline-telefon-support-service-efaflex.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2024\/10\/hotline-telefon-support-service-efaflex.jpg 1846w, https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2024\/10\/hotline-telefon-support-service-efaflex-300x181.jpg 300w, https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2024\/10\/hotline-telefon-support-service-efaflex-768x463.jpg 768w, https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2024\/10\/hotline-telefon-support-service-efaflex-1024x617.jpg 1024w, https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2024\/10\/hotline-telefon-support-service-efaflex-1536x925.jpg 1536w, https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2024\/10\/hotline-telefon-support-service-efaflex-1060x640.jpg 1060w, https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2024\/10\/hotline-telefon-support-service-efaflex-1058x637.jpg 1058w\" sizes=\"(max-width: 1846px) 100vw, 1846px\" \/>                                                                                                                                                                        <\/div>\r\n\r\n                                    <div class=\"flex-box-fourty text-container\">\r\n                                        <div class=\"text-container-flex\">\r\n                                            <div class=\"text-inner\">\r\n                                                                                                                                                            <div class=\"text-left-border\">\r\n                                                            <div class=\"text-cut\">\r\n                                                                \r\n\r\n                                                                                                                                          <h2 class=\"headline-two\">Assistance t\u00e9l\u00e9phonique 24h\/24, 7j\/7, 365j\/an.<\/h2>                                                                   \r\n\r\n                                                                <p class=\"normal-font\"><p>Une assistance t\u00e9l\u00e9phonique en langue allemande est \u00e0 la disposition de nos clients au<br \/>\n021 921 14 88 Conform\u00e9ment la philosophie de notre service apr\u00e8s-vente, vous y parlerez bien entendu directement avec des collaborateurs du service apr\u00e8s-vente EFAFLEX sp\u00e9cialis\u00e9s.<\/p>\n<p>Service de piquet : 021 921 14 88<br \/>\nLundi \u00e0 vendredi 07:00 &#8211; 22:00<br \/>\nSamedi et dimanche 08:00 &#8211; 18:00<\/p>\n<\/p>\r\n                                                            <\/div>\r\n                                                            <div class=\"button-box\">\r\n                                                                                                                                                                                                                                                              <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                                    \r\n            \r\n\r\n                    \r\n                                    \r\n                            <div id=\"\" class=\"bild-text-modul-rechts bild-text-modul\">\r\n                                <div class=\"custom-flex-box\">\r\n                                    <div class=\"flex-box-fourty text-container\">\r\n                                        <div class=\"text-container-flex\">\r\n                                            <div class=\"text-inner\">\r\n\r\n                                                                                                                                                            <div class=\"text-left-border\">\r\n                                                            <div class=\"text-cut\">\r\n                                                                \r\n\r\n                                                                                                                                    <h2 class=\"headline-two\">Aide.<\/h2>                                                                \r\n\r\n                                                                <p class=\"normal-font full-text\"><p>Un superviseur du service apr\u00e8s-vente sp\u00e9cialement form\u00e9 s\u2019occupera de vos questions techniques et trouvera directement une solution ou prendra imm\u00e9diatement les mesures n\u00e9cessaires.<\/p>\n<\/p>\r\n\r\n                                                            <\/div>\r\n                                                            <div class=\"button-box\">\r\n                                                                                                                                \r\n                                                                                                                                                                                                                                                                <\/div>\r\n                                                        <\/div>\r\n                                                                                                    \r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                    <div class=\"flex-box-sixty bild-container\">\r\n                                                                                                                                                                                                                                                                                        <img decoding=\"async\" width=\"923\" height=\"556\" src=\"https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2022\/07\/Digitales_Tor_Tablet_A3-1.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2022\/07\/Digitales_Tor_Tablet_A3-1.jpg 923w, https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2022\/07\/Digitales_Tor_Tablet_A3-1-300x181.jpg 300w, https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2022\/07\/Digitales_Tor_Tablet_A3-1-768x463.jpg 768w\" sizes=\"(max-width: 923px) 100vw, 923px\" \/>                                                                                                                                                                        <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                                    \r\n            \r\n\r\n                                                                                    <div id=\"\" class=\"bild-text-modul-links bild-text-modul\">\r\n                                <div class=\"custom-flex-box\">\r\n                                    <div class=\"flex-box-sixty bild-container\">\r\n                                                                                                                                                                                                                                                                                        <img decoding=\"async\" width=\"1920\" height=\"1307\" src=\"https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2024\/01\/Foto-1_Original.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2024\/01\/Foto-1_Original.jpg 1920w, https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2024\/01\/Foto-1_Original-300x204.jpg 300w, https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2024\/01\/Foto-1_Original-768x523.jpg 768w, https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2024\/01\/Foto-1_Original-1024x697.jpg 1024w, https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2024\/01\/Foto-1_Original-1536x1046.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>                                                                                                                                                                        <\/div>\r\n\r\n                                    <div class=\"flex-box-fourty text-container\">\r\n                                        <div class=\"text-container-flex\">\r\n                                            <div class=\"text-inner\">\r\n                                                                                                                                                            <div class=\"text-left-border\">\r\n                                                            <div class=\"text-cut\">\r\n                                                                \r\n\r\n                                                                                                                                          <h2 class=\"headline-two\">EFA-SmartAssist\u00ae. <\/h2>                                                                   \r\n\r\n                                                                <p class=\"normal-font\"><p>Nous continuons de d\u00e9velopper notre service intelligent : Durant l&#8217;assistance t\u00e9l\u00e9phonique et afin d\u2019utiliser notre module EFA-SmartAssist\u00ae, vous recevrez un lien par SMS sur votre smartphone. Ce lien vous permettra d\u2019\u00e9tablir une connexion directe avec les sp\u00e9cialistes de donn\u00e9es EFAFLEX. L&#8217;assistance t\u00e9l\u00e9phonique se transforme ainsi en assistance vid\u00e9o. Vous b\u00e9n\u00e9ficiez de nombreuses fonctions suppl\u00e9mentaires, ceci sans aucune installation d&#8217;applications.<\/p>\n<p>Profitez aussi de notre Premium-Support qui pr\u00e9serve les ressources.<\/p>\n<\/p>\r\n                                                            <\/div>\r\n                                                            <div class=\"button-box\">\r\n                                                                                                                                                                                                                                                                                                                                                              <a class=\"load-more-button\" href=\"https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2025\/02\/EFX250204_EFA_SmartAssist_Onepager_A4_FR_WEB.pdf\">En savoir plus<\/a>\r\n                                                                                                                                                                                                                                                                        <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                                    \r\n            \r\n\r\n                    \r\n                                    \r\n                            <div id=\"\" class=\"bild-text-modul-rechts bild-text-modul\">\r\n                                <div class=\"custom-flex-box\">\r\n                                    <div class=\"flex-box-fourty text-container\">\r\n                                        <div class=\"text-container-flex\">\r\n                                            <div class=\"text-inner\">\r\n\r\n                                                                                                                                                            <div class=\"text-left-border\">\r\n                                                            <div class=\"text-cut\">\r\n                                                                \r\n\r\n                                                                                                                                    <h2 class=\"headline-two\">Num\u00e9ro d\u2019\u00e9quipement.<\/h2>                                                                \r\n\r\n                                                                <p class=\"normal-font full-text\"><p>Notre num\u00e9ro de s\u00e9rie \u00e0 10 chiffres permet de trouver rapidement les donn\u00e9es sp\u00e9cifiques au produit. Cela aide \u00e0 prendre des mesures appropri\u00e9es imm\u00e9diatement. Veuillez l\u2019avoir toujours \u00e0 port\u00e9e de la main.<\/p>\n<\/p>\r\n\r\n                                                            <\/div>\r\n                                                            <div class=\"button-box\">\r\n                                                                                                                                \r\n                                                                                                                                                                                                                                                                <\/div>\r\n                                                        <\/div>\r\n                                                                                                    \r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                    <div class=\"flex-box-sixty bild-container\">\r\n                                                                                                                                                                                                                                                                                        <img decoding=\"async\" width=\"923\" height=\"556\" src=\"https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2022\/07\/Digitales_Tor_Tablet_A3-2-2.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2022\/07\/Digitales_Tor_Tablet_A3-2-2.jpg 923w, https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2022\/07\/Digitales_Tor_Tablet_A3-2-2-300x181.jpg 300w, https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2022\/07\/Digitales_Tor_Tablet_A3-2-2-768x463.jpg 768w\" sizes=\"(max-width: 923px) 100vw, 923px\" \/>                                                                                                                                                                        <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                                    \r\n            \r\n\r\n        \r\n\r\n\r\n        <\/div>\r\n<\/div>\r\n\r\n<style>\r\n    .bild-text-modul {\r\n        scroll-margin-top: 143px;\r\n    }\r\n<\/style>\n\n\n<div style=\"height:200px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":12756,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11817","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.efaflex.ch\/fr\/wp-json\/wp\/v2\/pages\/11817","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.efaflex.ch\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.efaflex.ch\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.efaflex.ch\/fr\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.efaflex.ch\/fr\/wp-json\/wp\/v2\/comments?post=11817"}],"version-history":[{"count":21,"href":"https:\/\/www.efaflex.ch\/fr\/wp-json\/wp\/v2\/pages\/11817\/revisions"}],"predecessor-version":[{"id":18919,"href":"https:\/\/www.efaflex.ch\/fr\/wp-json\/wp\/v2\/pages\/11817\/revisions\/18919"}],"up":[{"embeddable":true,"href":"https:\/\/www.efaflex.ch\/fr\/wp-json\/wp\/v2\/pages\/12756"}],"wp:attachment":[{"href":"https:\/\/www.efaflex.ch\/fr\/wp-json\/wp\/v2\/media?parent=11817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}