{"id":12772,"date":"2022-05-09T13:12:09","date_gmt":"2022-05-09T11:12:09","guid":{"rendered":"https:\/\/www.efaflex.ch\/service\/"},"modified":"2026-02-20T09:04:04","modified_gmt":"2026-02-20T08:04:04","slug":"service-apres-vente","status":"publish","type":"page","link":"https:\/\/www.efaflex.ch\/fr\/service-apres-vente\/","title":{"rendered":"Service apr\u00e8s-vente"},"content":{"rendered":"\r\n<script type=\"application\/javascript\">\r\n    window.addEventListener('DOMContentLoaded', function() {\r\n        jQuery(document).ready(function($){\r\n            var sliderid = \"block_99fea04abd91a389c584fcba9aa516be\";\r\n            $('#'+sliderid).slick({\r\n                infinite: true,\r\n                dots: false,\r\n                lazyLoad: 'ondemand',\r\n                autoplay: false,\r\n                arrows: true,\r\n                fade: true,\r\n                speed: 500,\r\n                pauseOnHover: false,\r\n                prevArrow: '<div class=\"slick-prev slick-button\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><!--! 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Chez EFAFLEX, nous entretenons des relations bas\u00e9es sur la confiance, en visant une r\u00e9ussite orient\u00e9e vers l\u2019avenir. L\u2019identification et la motivation \u00e9lev\u00e9es de tous les collaborateurs sont le fondement du meilleur service sur le march\u00e9.<\/p>\n<\/div>\r\n            <div class=\"flex-box-thirty\"><\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\n\n\n<div style=\"height:200px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\r\n<div id=\"bild-modul-1-3-quicklink-block_b0e3caa25cc926d3321030372cd25d2d\" class=\"bild-modul-1-3-quicklink\">\r\n    <div class=\"inner\">\r\n                <div class=\"custom-flex-box\">\r\n                                                                                                                                    <div class=\"flex-box-thirty bild-modul\">\r\n                                                                                                                    <a class=\"bild-link\" href=\"https:\/\/www.efaflex.ch\/fr\/service-apres-vente\/service-suisse\/\">\r\n                                                                                                                                                                                                            <img decoding=\"async\" width=\"517\" height=\"720\" src=\"https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2023\/01\/landkarte-vertrieb-schweiz-efaflex.jpg\" class=\"attachment-bild-modul-1-3-quicklink size-bild-modul-1-3-quicklink\" alt=\"\" srcset=\"https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2023\/01\/landkarte-vertrieb-schweiz-efaflex.jpg 517w, https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2023\/01\/landkarte-vertrieb-schweiz-efaflex-215x300.jpg 215w\" sizes=\"(max-width: 517px) 100vw, 517px\" \/>                                                                                <h2>Service Suisse<\/h2>\r\n                                                                                    <div class=\"bild-modul-1-3-quicklink--linktext load-more-button\">\r\n                                               En savoir plus                                            <\/div>\r\n                                                                                <div class=\"bild-modul-1-3-quicklink--background\"><\/div>\r\n                                                                                         <\/a>\r\n                                                                            <\/div>\r\n                                                    \r\n                                                            \r\n                                                                                    <div class=\"flex-box-thirty text-modul\">\r\n                                    <h2>Vous avez des questions?<\/h2>\r\n                                    <span>Prenez contact avec nous.<\/span>\r\n                                    <p>Nous sommes l\u00e0 pour vous!<\/p>\r\n                                    <div class=\"button-box\">\r\n                                                                                                                            <a href=\"https:\/\/www.efaflex.ch\/fr\/contact\/\" target=\"_blank\" class=\"load-more-button\">Vers le formulaire de contact en ligne<\/a>\r\n                                                                            <\/div>\r\n                                <\/div>\r\n                                                                                                            <\/div>\r\n    <\/div>\r\n<\/div>\n\n\n\n\n<div style=\"height:200px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\r\n<div id=\"bild-text-modul-links-rechts-block_35a8bf5771cd41fd4b2f739630b5e219\" class=\"bild-text-modul-container\">\r\n    <div class=\"inner\">\r\n                        \r\n                                    \r\n                            <div id=\"\" class=\"bild-text-modul-rechts bild-text-modul\">\r\n                                <div class=\"custom-flex-box\">\r\n                                    <div class=\"flex-box-fourty text-container\">\r\n                                        <div class=\"text-container-flex\">\r\n                                            <div class=\"text-inner\">\r\n\r\n                                                                                                                                                            <div class=\"text-left-border\">\r\n                                                            <div class=\"text-cut\">\r\n                                                                                                                                    <span>Textes d\u2019appels d\u2019offres.<\/span>\r\n                                                                \r\n\r\n                                                                                                                                    <h3 class=\"headline-two\">Textes d&#8217;appel d&#8217;offres d\u00e9taill\u00e9s.<\/h3>                                                                \r\n\r\n                                                                <p class=\"normal-font full-text\"><p>Nous mettons des textes d\u2019appels d\u2019offres d\u00e9taill\u00e9s de nos produits \u00e0 la disposition des architectes et planificateurs. Il ne vous reste qu\u2019\u00e0 indiquer la hauteur et la largeur de passage, la couleur et la disposition du moteur.<\/p>\n<\/p>\r\n\r\n                                                            <\/div>\r\n                                                            <div class=\"button-box\">\r\n                                                                                                                                \r\n                                                                                                                                                                                                                                                                                                                                                                <a class=\"load-more-button\" href=\"https:\/\/www.efaflex.ch\/fr\/service-apres-vente\/textes-dappels-doffres\/\">En savoir plus<\/a>\r\n                                                                                                                                                                                                                                                                        <\/div>\r\n                                                        <\/div>\r\n                                                                                                    \r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                    <div class=\"flex-box-sixty bild-container\">\r\n                                                                                                                                                                                                                                                                                        <img decoding=\"async\" width=\"923\" height=\"556\" 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scroll-margin-top: 143px;\r\n    }\r\n<\/style>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\r\n<div id=\"bild-text-modul-links-rechts-block_2237c910fb6c9f6611b4579466d5d079\" class=\"bild-text-modul-container\">\r\n    <div class=\"inner\">\r\n                                                                                        <div id=\"\" class=\"bild-text-modul-links bild-text-modul\">\r\n                                <div class=\"custom-flex-box\">\r\n                                    <div class=\"flex-box-sixty bild-container\">\r\n                                                                                                                                                                                                                                                                                        <img decoding=\"async\" width=\"1000\" height=\"681\" src=\"https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2025\/09\/efaflex-smartassist-service-support-mobile.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2025\/09\/efaflex-smartassist-service-support-mobile.jpg 1000w, https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2025\/09\/efaflex-smartassist-service-support-mobile-300x204.jpg 300w, https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2025\/09\/efaflex-smartassist-service-support-mobile-768x523.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>                                                                                                                                                                        <\/div>\r\n\r\n                                    <div class=\"flex-box-fourty text-container\">\r\n                                        <div class=\"text-container-flex\">\r\n                                            <div class=\"text-inner\">\r\n                                                                                                                                                            <div class=\"text-left-border\">\r\n                                                            <div class=\"text-cut\">\r\n                                                                                                                                    <span>Assistance premium<\/span>\r\n                                                                 \r\n\r\n                                                                                                                                          <h2 class=\"headline-two\">EFA-SmartAssist\u00ae.<\/h2>                                                                   \r\n\r\n                                                                <p class=\"normal-font\"><p>Nous continuons \u00e0 d\u00e9velopper notre service intelligent : Pendant l\u2019assistance t\u00e9l\u00e9phonique, vous recevez pour l\u2019utilisation d\u2019EFA-SmartAssist\u00ae un lien par SMS sur votre smartphone, qui \u00e9tablit une connexion de donn\u00e9es directe avec les sp\u00e9cialistes EFAFLEX. L\u2019assistance t\u00e9l\u00e9phonique se transforme ainsi en assistance vid\u00e9o avec de nombreuses fonctions suppl\u00e9mentaires \u2013 sans aucune installation d\u2019application.<\/p>\n<p>Profitez vous aussi de notre assistance premium qui pr\u00e9serve les ressources.<\/p>\n<\/p>\r\n                                                            <\/div>\r\n                                                            <div class=\"button-box\">\r\n                                                                                                                                                                                                                                                                                                                                                              <a class=\"load-more-button\" href=\"https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2025\/09\/EFX250204_EFA_SmartAssist_Onepager_A4_FR_WEB.pdf\">En savoir plus<\/a>\r\n                                                                                                                                                                                                                                                                        <\/div>\r\n                                                        <\/div>\r\n                                                                                                                                                <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                                    \r\n            \r\n\r\n        \r\n\r\n\r\n        <\/div>\r\n<\/div>\r\n\r\n<style>\r\n    .bild-text-modul {\r\n        scroll-margin-top: 143px;\r\n    }\r\n<\/style>\n\n\n<div style=\"height:200px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\r\n    <div class=\"inner\">\r\n        <div  class=\"dan_akkordeon block_4d8c156dea236f14ddb312da5cb9ad95\">\r\n            <h2>Foire aux questions \/ FAQ<\/h2>\r\n                            <div class=\"dan_akkordeon_wrapper\">\r\n                    <div class=\"dan_akkordeon_wrapper--header\">\r\n                        <div class=\"content--title\">\r\n                            J\u2019ai des probl\u00e8mes avec ma porte. \u00c0 qui dois-je m\u2019adresser ?                            <img decoding=\"async\" class=\"dan_akkordeon_wrapper--open\" src=\"https:\/\/www.efaflex.ch\/wp-content\/themes\/efaflex\/assets\/img\/after-button-arrows.svg\" alt=\"Open\">\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"dan_akkordeon_wrapper--content\">\r\n                        <p>Prenez contact avec votre succursale de service apr\u00e8s-vente ou contactez notre service d\u2019assistance t\u00e9l\u00e9phonique au 021 921 14 88.<\/p>\n                                            <\/div>\r\n                <\/div>\r\n                            <div class=\"dan_akkordeon_wrapper\">\r\n                    <div class=\"dan_akkordeon_wrapper--header\">\r\n                        <div class=\"content--title\">\r\n                            Je souhaite faire effectuer des travaux d\u2019entretien ou un contr\u00f4le de s\u00e9curit\u00e9 sur ma porte. \u00c0 qui dois-je m\u2019adresser ?                            <img decoding=\"async\" class=\"dan_akkordeon_wrapper--open\" src=\"https:\/\/www.efaflex.ch\/wp-content\/themes\/efaflex\/assets\/img\/after-button-arrows.svg\" alt=\"Open\">\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"dan_akkordeon_wrapper--content\">\r\n                        <p>Prenez contact avec votre succursale de service apr\u00e8s-vente ou contactez notre service d\u2019assistance t\u00e9l\u00e9phonique au 021 921 14 88<\/p>\n                                            <\/div>\r\n                <\/div>\r\n                            <div class=\"dan_akkordeon_wrapper\">\r\n                    <div class=\"dan_akkordeon_wrapper--header\">\r\n                        <div class=\"content--title\">\r\n                            EFAFLEX se charge-t-elle aussi de l\u2019entretien des portes d\u2019autres fabricants ?                            <img decoding=\"async\" class=\"dan_akkordeon_wrapper--open\" src=\"https:\/\/www.efaflex.ch\/wp-content\/themes\/efaflex\/assets\/img\/after-button-arrows.svg\" alt=\"Open\">\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"dan_akkordeon_wrapper--content\">\r\n                        <p>Dans le cadre de contrats d\u2019entretien, que nous recommandons vivement, nos services se chargent des contr\u00f4les impos\u00e9s par la loi pour les portes motoris\u00e9es, qu\u2019elles soient des produits EFAFLEX ou d\u2019autres fabricants.<\/p>\n                                            <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n    <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"J\u2019ai des probl\u00e8mes avec ma porte. \u00c0 qui dois-je m\u2019adresser ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Prenez contact avec votre succursale de service apr\u00e8s-vente ou contactez notre service d\u2019assistance t\u00e9l\u00e9phonique au 021 921 14 88.\"}},{\"@type\":\"Question\",\"name\":\"Je souhaite faire effectuer des travaux d\u2019entretien ou un contr\u00f4le de s\u00e9curit\u00e9 sur ma porte. \u00c0 qui dois-je m\u2019adresser ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Prenez contact avec votre succursale de service apr\u00e8s-vente ou contactez notre service d\u2019assistance t\u00e9l\u00e9phonique au 021 921 14 88\"}},{\"@type\":\"Question\",\"name\":\"EFAFLEX se charge-t-elle aussi de l\u2019entretien des portes d\u2019autres fabricants ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Dans le cadre de contrats d\u2019entretien, que nous recommandons vivement, nos services se chargent des contr\u00f4les impos\u00e9s par la loi pour les portes motoris\u00e9es, qu\u2019elles soient des produits EFAFLEX ou d\u2019autres fabricants.\"}}]}<\/script><script type=\"application\/javascript\">\r\n    window.addEventListener('DOMContentLoaded', function() {\r\n        jQuery(document).ready(function($) {\r\n            $(\".block_4d8c156dea236f14ddb312da5cb9ad95\").danAkkordeon({\r\n                \"animate\": true, \/\/ \u00d6ffnet mit Slide Effekt\r\n                \"close\": true, \/\/ Schliesst automatisch das ge\u00f6ffneten Akkordeon bei \u00f6ffnen eines anderen Tabs\r\n                \"focus\": false, \/\/ Scrollt zum ge\u00f6ffnete Akkoredon\r\n                \"offset\": 200 \/\/ Abstand von Top zum ge\u00f6ffneten Akkordeon, Focus muss True sein\r\n            });\r\n        });\r\n    });\r\n<\/script>\r\n\n\n\n<div style=\"height:142px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"inner\">\r\n    <div id=\"bild-text-modul-1-3-block_394678829e5540d22cd1f763fad0d248\" class=\"themen-container custom-flex-box\">\r\n                                    <div class=\"thema-box flex-box-thirty\">\r\n                                            <div class=\"bild-box\">\r\n                                                                                                                    <img decoding=\"async\" width=\"1246\" height=\"966\" src=\"https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2025\/11\/schnelllauftore-produkte-industrietore-efaflex.jpg\" class=\"attachment-thementease-thumbnail size-thementease-thumbnail\" alt=\"\" srcset=\"https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2025\/11\/schnelllauftore-produkte-industrietore-efaflex.jpg 1246w, https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2025\/11\/schnelllauftore-produkte-industrietore-efaflex-300x233.jpg 300w, https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2025\/11\/schnelllauftore-produkte-industrietore-efaflex-768x595.jpg 768w, https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2025\/11\/schnelllauftore-produkte-industrietore-efaflex-1024x794.jpg 1024w\" sizes=\"(max-width: 1246px) 100vw, 1246px\" \/>                                                    <\/div>\r\n                                            \r\n                                                                <h2 class=\"headline-two\">\r\n                                                        Produits                        <\/h2>\r\n                    \r\n                        <p class=\"normal-font\">Nos portes haut de gamme sont rapides et efficaces, s\u00fbres et fiables. Gr\u00e2ce \u00e0 notre d\u00e9partement recherche et d\u00e9veloppement, nous sommes en mesure de trouver la solution parfaite pour r\u00e9pondre aux besoins des clients et de la concr\u00e9tiser.<\/p>\r\n                                                                                                                                                                                                        <a href=\"https:\/\/www.efaflex.ch\/fr\/produits\/\" class=\"load-more-button\">En savoir plus<\/a>\r\n                                                                                                                                    <\/div>\r\n                            <div class=\"thema-box flex-box-thirty\">\r\n                                            <div class=\"bild-box\">\r\n                                                                                                                    <img decoding=\"async\" width=\"517\" height=\"306\" src=\"https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2022\/07\/Rectangle-478.jpg\" class=\"attachment-thementease-thumbnail size-thementease-thumbnail\" alt=\"\" srcset=\"https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2022\/07\/Rectangle-478.jpg 517w, https:\/\/www.efaflex.ch\/wp-content\/uploads\/sites\/5\/2022\/07\/Rectangle-478-300x178.jpg 300w\" sizes=\"(max-width: 517px) 100vw, 517px\" \/>                                                    <\/div>\r\n                                            \r\n                                                                <h2 class=\"headline-two\">\r\n                                                        Solutions                        <\/h2>\r\n                    \r\n                        <p class=\"normal-font\">Nous ne fabriquons pas de produits standards, mais d\u00e9veloppons des solutions individuelles parfaitement adapt\u00e9e \u00e0 chaque d\u00e9fi pour tous les secteurs et domaines d\u2019application et pour nos clients du monde entier.<\/p>\r\n                                                                                                                                                                                                        <a href=\"https:\/\/www.efaflex.ch\/fr\/solutions\/\" class=\"load-more-button\">En savoir plus<\/a>\r\n                                                                                                                                    <\/div>\r\n                        <\/div>\r\n<\/div>\r\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":49,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12772","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.efaflex.ch\/fr\/wp-json\/wp\/v2\/pages\/12772","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.efaflex.ch\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.efaflex.ch\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.efaflex.ch\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.efaflex.ch\/fr\/wp-json\/wp\/v2\/comments?post=12772"}],"version-history":[{"count":26,"href":"https:\/\/www.efaflex.ch\/fr\/wp-json\/wp\/v2\/pages\/12772\/revisions"}],"predecessor-version":[{"id":20594,"href":"https:\/\/www.efaflex.ch\/fr\/wp-json\/wp\/v2\/pages\/12772\/revisions\/20594"}],"wp:attachment":[{"href":"https:\/\/www.efaflex.ch\/fr\/wp-json\/wp\/v2\/media?parent=12772"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}